The Comprehensive Guide to Evolving Chatbot Technologies
Chatbots technology is in trend today in B2B and B2C markets. You might be wondering what chatbots are? A chatbot is a programmable code that is used to enhance the interactions of machines and humans. Different chatbots technology stacks are enhancing eCommerce, healthcare, and technology sectors today.
Most chatbot projects are driven by Artificial Intelligence (AI) and Natural Language Processing (NLP). A chatbot undergoes a training period. In this period, the chatbot learns from a large amount of data by analyzing the information. After that, machine learning is used to help the chatbot improvise in giving answers to repeated conversations.
There are different types of chatbots. These include:
● Linguistic chatbots
● AI-Driven chatbots
● Hybrid (Linguistic + AI-driven)
● Voice Activation
Linguistic chatbots Primarily use the if-then logic. These are trained with predefined questions and answers. They work under certain conditions. Most chatbot projects of this kind work on NLP.
AI-Driven chatbots are more conversational and predictive. They learn from the previous conversations and can provide answers based on varied inputs. Machine learning primarily drives this kind of chatbots technology.
Hybrid chatbots technology is a combination of Linguistic chatbots and AI-driven chatbots. These combine the best of both of these worlds and are highly useful.
Voice activation chatbots are virtual assistants that hear and respond to voice inputs. These kinds of chatbots are more engaging and in great demand.
There are some great advantages of chatbots technology. Firstly, they cut the need for human resources. They are extremely fast and can respond within seconds. This helps in automating a lot of tasks. Chatbot technology stack helps in gaining feedback. Chatbots are very beneficial in the marketing of services and customer support.
AI-driven chatbots help grab the user’s attention into tentative conversations that are highly personalized in nature. A list of chatbots is currently helping in scaling the businesses and providing customer support in various languages. Chatbots technology in commerce allows making appointments and reserving dining tables. Chatbots technology in healthcare is also beneficial in gathering patients’ first symptoms and guiding them towards better treatment. They assist a lot in telemedicine and help patients with sleep disorders, anxiety, and depression.
AI chatbot online services have various opposing sides too. Since they are new in the market, the community support is low. There are a lot of technical complications in building AI-driven chatbots. On top of that, there is a high risk of security breaches. Understanding the inputs coming from the users’ side is again very complicated since different users may use different kinds of languages, abbreviations, phrases, and slang. Comprehending the same and providing a valid response becomes difficult in such cases.
Chatbots technology is in its native stage now but is growing rapidly. Soon we will see more advancement in the technologies that drive chatbots — AI, ML, NLP.
No doubt that chatbots reduce customer support queries to a great extent and enhance the customer’s experiences. Soon we will see chatbots’ applications in a variety of sectors spontaneously.
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